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Resilience: The Darwin EU project

The "Darwin: Expect the unexpected and know how to respond" EU project interviewed the SmartHelp founder Fredrik Øvergård about resilience and the ability to adapt to an "abnormal" crisis situation.
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SmartHelp use case: Locating employees in a crisis situation

Smarthelp is a platform technology consisting of, at present, three elements: An app for iPhone and Android, a decision support system which allows an operator to locate and communicate with users (both with the app and without), and a communications platform for secure, private communication.
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Is the system Resilient?

How can you see the difference between a Good Practice that is eminently suited for the system it is practiced within, and a resilient system that can adapt to new situations when they occur?
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